Question: To ask the Chancellor of the Exchequer, if he will review the process for allocating a case to an investigator by the Financial Ombudsman Service to reduce the time taken for that process. (277299)
Answer: John Glen, Economic Secretary to the Treasury and City Minister
This is a matter for the Financial Ombudsman Service (FOS) which is operationally independent from Government. The question has been passed on to the FOS. The FOS will reply directly to the member for Chichester by letter. A copy of the letter will be placed in the Library of the House.